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Deliveries & Returns


Our STANDARD delivery is FREE, there may be a charge for PREMIUM delivery.  You can make your choice and view delivery information in the checkout before you commit to your purchase.

Delivery options and delivery time information for your selected products is shown in the checkout. We endeavour to avoid back orders to ensure you receive a complete order promptly.  This sometimes means locating available stock elsewhere, in which instance you may receive you order in more than one consignment.

We deliver to all of mainland UK postcodes, the Scottish Islands, Isle of Man, Isles of Scilly and Northern Ireland.  Unfortunately we do not deliver to the Channel Islands or PO Box addresses.

Deliveries are made Monday to Friday between the hours of 8am and 6pm.  All of our deliveries are ‘contactless’ ensuring you receive your goods with minimum contact.  All drivers will adhere to any Government social distancing guidance in place at the time of delivery (including wearing a face covering and sanitising their hands frequently if applicable).

We require notification within 48 hours for any delivery shortages or goods received incorrectly or damaged.

If you have any questions on deliveries or require further information then please get in touch

Contact Us

Head Office:

12-18 Summer Lane,


S70 6BN

Phone: 01226 98 22 98


Returns & Refunds

We’ll refund a product or order if you’re not completely satisfied with it, subject to our Refunds and Returns Policy as detailed below.

You may choose to return a Product (*exceptions apply) for any reason provided that you notify us of your desire to return the Product within 5 days of receipt and the product is returned to us in a resalable condition - it needs to be in its original unopened & unmarked packaging.

Once the products are back at our warehouse and we have had an opportunity to inspect them to check that they are in a resalable condition we will then process a refund if you paid for the goods using Paypal or a debit/credit card, or alternatively issue a credit note if you have a credit account with us.

The refund/credit will be in respect of the price of the product, refunds will be issued within 7 days of us receiving the product in our warehouse, credit notes will be issued on the last working day of the month (or on your normal invoicing day if we have agreed a specific date with you) as part of our monthly invoicing run. We are unable to refund any original delivery charges for any items returned as ‘no longer required’.

*Due to health and safety reasons we’re unable to offer refunds on selected items, such as food & drink (biscuits, chocolates, coffee, tea, water etc.), medical or hygiene products.  Dated products may be returned up to a specified deadline, which can be clarified with our Customer Service team. Bespoke or personalised items (such as clothing) or bulky/ugly items (such as furniture) may not be returned unless damaged or faulty.  If you are ordering a product you feel you may wish to return please check with our Customer Service Team before ordering.

To return a product, you’ll need to contact us within 5 days of receiving the item. If you contact us more than 5 days after delivery, we may be able to accept the goods back, but not at full credit.  Please contact our Customer Service Team for advice if your return request is more than 5 days after delivery.

If we have supplied an incorrect product, or you have received faulty or damaged items on your order then we will collect at our cost and replace the item or refund the value of the item in full.